At MBW Store (Mishree Brass Works), customer satisfaction is our priority. We take great care in crafting and packaging our products. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery.
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The issue is reported within 24 hours of receiving the order.
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The product is unused, unwashed, and in its original packaging with all tags intact.
📸 Customers must provide clear images or videos of the product and packaging for verification.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, mishandling, or negligence
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Normal wear and tear
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Color or design variations due to lighting or screen display
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Customized or made-to-order items (if applicable)
3. Refund Process
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Once your return request is approved, the product must be shipped back to us as instructed.
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After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
Refund Timeline:
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Approved refunds will be processed within 7–10 business days.
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Refunds will be credited to the original payment method used at checkout.
4. Replacement Policy
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In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.
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Replacement orders will be shipped at no additional cost.
5. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
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Once the order is shipped, cancellation requests will not be accepted.
6. Shipping Costs for Returns
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Return shipping costs are non-refundable, unless the return is due to our error (damaged or incorrect product).
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In such cases, MBW Store will bear the return shipping cost.
7. Important Notes
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Brass products are handcrafted; minor variations in design or finish are natural and not considered defects.
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Product images are for reference purposes only.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
📧 Email: support@mbwstore.in
🌐 Website: https://mbwstore.in