Thank you for shopping with MBW Store (Mishree Brass Works). We are committed to delivering your orders safely and on time. Please read our Shipping Policy below for details on order processing, shipping timelines, and delivery.
1. Order Processing Time
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All orders are processed within 1–3 business days after order confirmation.
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Orders are not shipped or delivered on Sundays or public holidays.
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During high-demand periods or festivals, processing time may be slightly extended.
2. Shipping Locations
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We currently ship across India.
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At this time, international shipping is not available.
3. Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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Any ongoing free shipping offers will be clearly mentioned on the website.
4. Estimated Delivery Time
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Metro Cities: 3–5 business days
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Non-Metro / Rural Areas: 5–8 business days
Delivery timelines may vary depending on location, courier service, weather conditions, or unforeseen circumstances.
5. Shipment Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your shipment using the courier partner’s tracking system.
6. Packaging
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All products are securely packaged to prevent damage during transit.
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We take extra care in packaging fragile brass items to ensure safe delivery.
7. Delayed or Lost Shipments
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If there is a delay in delivery, we will keep you informed.
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In case your order is lost in transit, please contact us and we will assist you in resolving the issue promptly.
8. Incorrect Address or Failed Delivery
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Please ensure that your shipping address and contact details are correct at the time of placing the order.
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MBW Store is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
9. Damaged Packages
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If you receive a damaged or tampered package, please do not accept delivery and contact us immediately.
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If damage is discovered after delivery, please notify us within 24 hours with clear photos for assistance.
10. Contact Us
For any questions regarding shipping or delivery, feel free to contact us:
📧 Email: support@mbwstore.in
🌐 Website: https://mbwstore.in/